Terms and Conditions

Your use of Art Chateau’s Online Properties (as defined below) constitutes your consent to this Agreement, read our Terms of Use (the "Agreement") carefully. This Agreement is between you and Art Chateau, LLC ( "Art Chateau " or " we") concerning your use of our website currently located at http://artchateau.com/ (together with any materials and services available therein, and successor site(s) to it, the "Sites"). This agreement includes any mobile software applications currently owned and control and which contain a link to this Agreement (together with any materials and services available therein, and successor applications(s) there too, the "Apps"). The Site and Apps are referred to collectively in this Agreement as "Art Chateau."

1. Changes:

We may change this Agreement and notify you of such changes by posting a revised Agreement on the Art Chateau, LLC website. All changes become effective on the "Updated" date and said changes do not apply to any dispute between you and Art Chateau, LLC arising before the published date on which the revised Agreement incorporating such changes became effective, or otherwise notified you of such changes.

2. Information Submitted Through Art Chateau, LLC:

When you submit your information through Art Chateau, LLC that submission is governed by our Privacy Policy, located at http://artchateau.com/Article-U3.php?pid=20093 ("Privacy Policy"). You represent and decree that the information you provide to Art Chateau, LLC is updated, complete and accurate and that you will update and maintain such information as needed.

3. Jurisdictional Issues:

Art Chateau, LLC is controlled and operated from the United States, and are not intended to subject Art Chateau to any non-U.S. jurisdiction or law.

4. Products:

Art Chateau, LLC may make available listings, descriptions, and images of goods ("Products"), as well as references and links to Products. Such Products may be made available by Art Chateau, LLC or by third parties. Detailed information and availability on any of our Products (including the validity of any coupon or discount) are subject to change anytime without notice. Certain weights, measures, and similar descriptions are approximate and are for convenience only. Every effort is made to display our Products accurately, including the applicable colors, however actual colors you view can depend on your computer system. Because every system can be different, we are unable to guarantee that your computer will accurately display such colors. It's your responsibility to ascertain and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the possession, use, and sale of any Product.

5. Transactions:

You can purchase or otherwise obtain Products through the website or other sales channels such as telephone orders, mail orders (also known as a "Transaction"). By making a Transaction with Art Chateau, LLC, you will be asked to supply relevant information for the transaction. Information such as your credit card number, the credit card expiration date, billing address and your requested shipping information. WE ASSUME YOU REPRESENT AND HAVE THE RIGHT TO USE THE CREDIT CARD SUBMITTED FOR THE TRANSACTION. By offering the required information, you are granting to us the right to provide such information to third parties for purposes of facilitating said Transaction. Verification could be required before any Transaction is fully completed. From your requested transaction you agree to pay all charges incurred by you or on your behalf through the Art Chateau, LLC when such credit card charges are incurred, which may include shipping and handling charges. You are also responsible for any taxes applicable in your State for said Transactions. Orders are usually confirmed by email, but your confirmation email order does not guarantee our acceptance of your order or our confirmation of an offer to sell a product or service.

6. Restrictions:

Art Chateau, LLC reserves the right to limit the available quantity of Products, the possibility of a Product being discontinued, imposing certain conditions on acceptance of any coupon, discount or like promotion; barring a user from making any Transaction; refusing to provide any user with any Product. By making a Transaction with Art Chateau, LLC you represent that the applicable Products will be used only in a lawful manner.

7. Damaged Merchandise, Retu Policy & Change Orders:

Damaged Merchandise:
In the unlikely event that your Fine-Art is damaged in the delivery process...please follow our guidelines to have your work of art replaced. First and foremost, Art Chateau takes a great deal of care when we prepare our Large Format Art for shipping. All Damaged Merchandise will only be replaced with the exact same order item. So, please make sure you are ordering the right size and work of art.
When returning Damaged Merchandise to Art Chateau...we require that you contact us within 48-hours after delivery to receive a credit, by phone or email. A photograph of the damage will be required and should be sent to ArtChateau.com with a written description (By email) within the said period. We will contact the Shipping Agency and arrange for pick-up, and notify you with the date and time of the pick-up. If for some reason, no one is there when pick-up is made...you, will then be responsible for all facilitating and return shipping cost.
Please complete the information on the back of your enclosed packing slip and use the return address label that we provide. You must securely Re-Package your Merchandise as to cause no additional damage. If additional shipping damage is caused by not properly preparing your return, an additional fee may result.

Return Policy:
Important Terms of Sale. All works of art from ArtChateau.com are custom sales, made to your specifications and production of your order begins after 24-hours. Each Mixed-Media painting that you order is custom-sized, digitally remastered and painted with our Trademark process known as Zhee-Klay-Verssage. Gallery-Wraps are rendered on archival canvas, mounted and stretched onto a stretcher frame. Our Gallery-Gloss, Mixed-Media paintings are prepared on Gloss Aluminum with our ChromaLuxe Dye-Sublimation process. Frames are also custom made to order specifications. Because all orders are custom made...there are no returns.

Change orders:
Your order can only be changed or refunded by the end of our next business day...after the order has been placed. (Monday-Saturday) Sunday orders can be refunded before the the end of the business day on Monday only. By 5:00 PM Central time. All orders may not be canceled, changed, or refunded at any time after the end of this period, because of the production process and our earnest effort to get this work of art to you as soon as possible. Please call promptly (Within 24-hours after placing the order) to cancel or change your order.

8. Registration on ArtChateau.com:

Your Chateau username and password. You may be required to register to use part of our website. We may reject, require that you change, any username, password or other information that you provide to us in registering. Your Chateau username and password are for your personal use only and should be kept confidential; you, and not Art Chateau, LLC, are responsible for any use or misuse of your login credentials. If you feel there has been unauthorized use of your login credentials, please notify us immediately.

9. Limited License:

Art Chateau, LLC permits you to use our Site, and you may do so on any device, solely for your personal use. Any Apps on ArtChateau.com are licensed to our end users and are not sold to end users. You have our permission to use the Apps, we at this moment permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the Apps on a mobile device that you own or control.

10. Art Chateau, LLC Proprietary Rights:

Art Chateau, LLC and suppliers own the Site and associated Apps, which are protected by proprietary rights and laws. You must immediately cease using the Site and Apps and remove (that is, uninstall and delete) the Apps from your mobile device if you not agree with these rights. All trade names, trademarks, service marks and logos on Art Chateau, LLC not owned by us are the property of their respective owners. Unless received in writing from Art Chateua, LLC we do not permit you to use our trade name, any trade or service marks or logos in any manner that is likely to confuse. Nothing contained on the Art Chateau, LLC should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.

11. Third Party Materials & Website Links:

Art Chateau, LLC may provide access to materials made available by third parties ("Third Party Materials"), or allow for the routing or transmission of such Third Party Materials, including website links. By using this functionality, you are granting us permission to access, route and transmit to you the applicable Third Party Materials. Art Chateau, LLC does not control or endorse, nor are we responsible for the Third Party Materials, including said integrity, accuracy, quality, legality, usefulness or safety of these Third Party Materials. Nothing written in our Terms & Conditions is an agreement deemed to be a representation or warranty concerning any Third Party Materials or create any legal relationship between the ArtChateua.com user and the Third Party. USE OF THIRD PARTY MATERIALS ARE AT YOUR OWN RISK.

12. Promotions:

Any sweepstakes, contests, raffles, surveys, games or similar promotions (collectively, " Promotions") available through the Art Chateau, LLC are governed by rules of said Promotion that are separate from this Agreement. If you do participate in any Promotions, please review the rules associated with that Promotion, as well as our Privacy Policy on our website. If the rules for a Promotion conflict with our Terms & Conditions Agreement, the Promotion rules will gove.



14. Termination:

This Agreement is in effect until Art Chateau, LLC says it's terminated. Art Chateau, LLC may terminate or suspend your use of any or all accounts at any time and without prior notice, including if Art Chateau, LLC feels that you violated the Agreement. If Art Chateau, LLC decides to terminate or suspend Your Chateau account, your right to use the ArtChateau.com website will immediately cease, and Art Chateau, LLC will deactivate your username, password, account(s), and all associated materials, without any obligation to provide any further access to such materials.

15. Art Chateau, LLC Governing Law:

Arbitration. The terms of this Agreement are governed by the laws of the United States and the State of Alabama, U.S.A., without regard to its principles of conflicts of law, and regardless of your location.
EXCEPT FOR POSSIBLE DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES IN RELATION TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND ART CHATEAU, LLC, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT ART CHATEAU, LLC AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU AGREE TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitrator will conduct hearings, if any, by teleconference or video conference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person presentations will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the arbitrator. The arbitrator's decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the preceding, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

16. Information or Complaints:

If you have a question or complaint regarding ArtChateau.com, please contact us by email at artchateauinfo@gmail.com. You may also contact us by writing to Art Chateau, LLC, Attn: Customer Service, 340 S. Grand Blvd., Fairhope, Alabama, 36532, or by calling us at (251) 928-8809. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us.

17. Export Controls:

You are responsible for complying with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant and covenant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a "terrorist supporting" country; (b) on any of the U.S. government lists of restricted end users.

18. Miscellaneous:

This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Art Chateau, LLC. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular shall have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term "including" or variations thereof in this Agreement shall be construed as if followed by the phrase "without limitation." This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Art Chateau, LLC relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Art Chateau, LLC relating to such subject matter.

Last Updated: February 2, 2018

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